Refund policy
Effective date: September 30, 2026
We want every Seguin Coffee Traders order to arrive correctly and in good condition. This policy applies to purchases made from Seguin Coffee Traders through our Shopify store.
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or contains the wrong item, contact us within 7 days of delivery through our contact form or at 737-530-2739. Include your order number and clear photos of the product and shipping package. After review, we will arrange an appropriate replacement or refund at no additional cost to you.
Returns of Unopened Coffee
Because coffee is a perishable food product, opened packages cannot be returned. You may request a return of an unopened, unused product in its original packaging within 14 days of delivery.
To request a return, use our contact form or call 737-530-2739 with your order number before sending anything back. If your return is accepted, we will provide return instructions. Items returned without prior authorization may not be accepted.
Unless the item was damaged, defective, or incorrect, the customer is responsible for return shipping. Original shipping charges are not refundable.
Non-returnable Items
The following items cannot be returned:
- Opened coffee or other opened food products
- Products that are not in their original condition or packaging
- Gift cards
- Items returned more than 14 days after delivery
Refunds
We will inspect an authorized return after it is received. If approved, the refundable product amount will be returned to the original payment method. Your bank or card issuer may require additional time to post the refund.
For questions about a return or refund, use our contact form or call 737-530-2739.